Welcome to Alvora. These Terms & Conditions ("Terms") apply to your use of this website and related services. By accessing or using our website, you agree to be bound by these Terms.
1. Use of Website
You agree to use this website only for lawful purposes. You must not:
- Use the website in a way that violates applicable law or third-party rights.
- Upload, share, or transmit unlawful, harmful, abusive, obscene, or misleading content.
- Attempt unauthorized access, interfere with operations, or misuse website functionality.
2. Accounts and User Responsibility
If you create an account or share personal details for orders/enquiries, you are responsible for ensuring the information provided is accurate and for maintaining confidentiality of any account credentials. You are responsible for activity conducted through your account.
3. Product Information, Pricing, and Availability
We strive to provide accurate product descriptions, images, and pricing. However, all product details, availability, and pricing are subject to change without notice due to craftsmanship variation, stock status, and market-linked gemstone or metal rates. In case of a genuine pricing or listing error, we reserve the right to cancel or refuse an order and issue an appropriate refund if payment was processed.
4. Payments, Shipping, and Returns
Payments are processed through available payment methods and secure third-party payment channels. By placing an order, you represent that you are authorized to use the selected payment method. Delivery timelines are estimates and not guaranteed. Returns and refunds are governed by our Returns & Exchange policy.
5. Intellectual Property
All website content, including text, designs, logos, graphics, and media, is owned by or licensed to Alvora. Any unauthorized use, reproduction, distribution, or commercial exploitation is prohibited without written permission.
6. Disclaimer of Warranties
This website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Alvora disclaims all express or implied warranties, including fitness for a particular purpose, merchantability, and non-infringement.
7. Limitation of Liability
To the fullest extent permitted by law, Alvora Jewels and Gems Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of this website, delay, service interruption, or reliance on website content.
8. Indemnification
You agree to indemnify and hold harmless Alvora Jewels and Gems Private Limited, its directors, employees, and affiliates from claims, liabilities, losses, and expenses arising from your misuse of the website, violation of these Terms, or infringement of third-party rights.
9. Termination and Suspension
We may suspend or terminate access to the website, in whole or in part, at our discretion if we believe there is a breach of these Terms or misuse of the platform.
10. Changes to Terms
We may revise these Terms at any time by posting updated terms on this page. Your continued use of the website after such changes indicates acceptance of the revised Terms.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of courts in Gurugram, Haryana.
12. Severability and Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. These Terms, together with our Privacy Policy and Returns & Exchange policy, constitute the entire agreement regarding website use.
13. Contact Information
For questions regarding these Terms, please contact Alvora at support@alvorajewels.com or +91 96502 33155.