At Alvora, we value your trust and are committed to protecting your personal information. This policy applies to visitors, customers, and users who interact with Alvora through our website, store enquiries, and customer support channels.
1. Information We Collect
We may collect the following categories of information:
- Contact details such as your name, email address, phone number, and mailing address.
- Order and enquiry details, including preferences shared during consultations or support interactions.
- Technical data such as IP address, browser type, operating system, date/time of access, and device data.
- Cookie and similar usage information to improve website functionality and user experience.
2. How We Use Information
Your information may be used for the following purposes:
- To respond to enquiries, schedule appointments, and provide customer support.
- To process, deliver, and update you about purchases, shipments, returns, or exchanges.
- To improve our services, website performance, and customer experience.
- To share offers and promotional updates, where you have provided consent or as otherwise permitted by law.
- To meet legal, regulatory, compliance, and fraud-prevention requirements.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share information only where necessary with trusted service providers (such as logistics, communication, payment, and technology partners), legal authorities when required by law, or advisors supporting compliance and business operations.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember preferences, understand usage patterns, and improve performance. You can control or disable cookies through your browser settings, though some website features may be affected.
5. Data Retention
We retain personal information only for as long as needed to fulfill the purposes described in this policy, resolve disputes, enforce agreements, and comply with applicable legal or regulatory obligations.
6. Data Security
We use reasonable technical and organizational safeguards to protect personal data from unauthorized access, misuse, loss, or disclosure. While we strive to protect your information, no method of internet transmission or electronic storage is fully secure.
7. Your Rights and Choices
You may, subject to applicable law, request to:
- Access, correct, or update your personal information.
- Request deletion of your personal information.
- Opt out of promotional communication by using unsubscribe links or contacting us directly.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after updates indicates acceptance of the revised policy.
9. Contact Us
For any questions, concerns, or data-related requests under this policy, please contact Alvora Jewels and Gems Private Limited at support@alvorajewels.com or +91 96502 33155.