1. Eligibility window
Exchange or return requests are typically accepted within a limited period from purchase, provided the item is unused, in original condition, and accompanied by invoice and certification.
2. Product exclusions
Customized, engraved, resized, or made-to-order jewellery may not be eligible for returns. Certain hygiene or promotional categories may also be excluded.
3. Exchange valuation
Exchange values may be determined based on current metal rates, product condition, certification status, and applicable deductions for making charges or stones as per policy.
4. Process
Please contact our team before visiting for returns or exchanges. Our advisors will verify eligibility and explain available options transparently.